Businesses using social media reinvent marketing
While on the phone with T-Mobile, Jim Schwab got impatient. Then he got on Twitter, tapping out periodic updates for the world to read about how many minutes he had been on hold before being disconnected.
Soon after, the mobile phone giant sought him out to apologize about the inconvenience, brought to the company’s attention by Schwab’s twittering.
“It at least showed me they were listening,” said Schwab, vice president of sales… Continue reading
